HandyPro Code of Conduct
These are the core principles that HandyPros are recommended to embody before, during and after a job.
Professionalism
Punctuality:
Always arrive on time for scheduled appointments. If delays are unavoidable, promptly inform the customer.
Presentation:
Maintain a neat and clean appearance. Wear appropriate clothing, preferably branded with the company's logo.
Communication:
Communicate clearly and politely with customers. Listen to their concerns and provide clear explanations about the work to be done.
Quality of Work
Competence:
Perform tasks to the best of your ability and within your area of expertise. If a task is beyond your skill set, inform the customer and seek assistance.
Safety:
Follow all safety protocols to ensure the safety of yourself, the customer, and their property.
Cleanliness:
Keep the work area clean and tidy. After completing a job, ensure that the area is as clean as it was when you arrived. as clean as it was when you arrived.
Integrity
Honesty:
Be honest about your skills, availability, and pricing. Do not mislead customers with false information.
Confidentiality: Respect the privacy of customers. Do not disclose any personal information or details about their property without their permission.
Respect: Treat customers, their property, and their belongings with respect. Do not use offensive language or behavior.
Accountability
Responsibility:
Take responsibility for your work. If a mistake is made, admit it and take steps to rectify it.
Reliability:
Be dependable. Complete tasks as promised and within the agreed time frame.
Feedback:
Accept feedback graciously and use it to improve your services.
Compliance
Laws and Regulations:
Adhere to all relevant laws, regulations, and industry standards.
App Policies:
Follow all policies and guidelines set forth by the app, including payment processing, job acceptance, and customer interactions.
Conflict Resolution:
Resolve conflicts professionally and seek mediation through the app if necessary.
Customer Satisfaction
Quality Assurance:
Ensure that all work meets or exceeds customer expectations. Address any issues promptly and professionally.
Guarantee:
Provide guarantees for your work where applicable. If the customer is not satisfied, take reasonable steps to correct the issue.
Feedback Requests:
Encourage customers to provide feedback and reviews to help improve service quality.